Question 1

How quickly can you respond to a boiler emergency?

Accepted Answer

We provide 24/7 emergency response across Metro Vancouver. Most emergency calls receive same-day service, with technicians typically arriving within 2-4 hours. For critical emergencies like gas leaks or complete heating failure in winter, we prioritize immediate dispatch.

Question 2

What are the signs I need emergency boiler repair?

Accepted Answer

Call immediately if you experience: no heat or hot water, visible water leaks, strange noises (banging, whistling), gas smell, error codes on display, pilot light won't stay lit, or sudden pressure loss. These issues can worsen quickly and may pose safety risks.

Question 3

How much does emergency boiler repair cost?

Accepted Answer

Emergency repair costs vary based on the issue, parts needed, and time of service. Simple repairs like thermostat replacement start around $200-$400, while major component repairs (heat exchanger, pump) range from $500-$1,500. We provide upfront pricing before starting any work.

Question 4

Do you service all boiler brands?

Accepted Answer

Yes, we service all major boiler brands including Viessmann, Navien, Bosch, Rinnai, IBC, Super Hot, NTI, Rheem, Lennox, Carrier, Laars, and Weil-McLain. Our technicians are factory-certified for Viessmann, Navien, and Bosch systems.

Question 5

Is it better to repair or replace my boiler?

Accepted Answer

Generally, if your boiler is under 10 years old and the repair cost is less than 50% of replacement cost, repair is recommended. For boilers over 15 years old with frequent issues, replacement is often more cost-effective. We provide honest assessments and both options.

Question 6

Do you offer emergency service on weekends and holidays?

Accepted Answer

Yes, we provide true 24/7 emergency service every day of the year, including weekends, holidays, and overnight hours. Our live dispatch team is always available to take your call and send a certified technician.

Question 7

What areas do you serve for emergency boiler repair?

Accepted Answer

We serve all of Metro Vancouver including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Port Moody, Delta, North Vancouver, West Vancouver, Langley, White Rock, Maple Ridge, Abbotsford, and New Westminster.

Question 8

How often should I have my boiler serviced?

Accepted Answer

Annual maintenance is recommended for all boilers. Regular servicing prevents 80% of emergency breakdowns, improves efficiency by up to 15%, and extends your boiler's lifespan. We recommend scheduling maintenance in early fall before heating season.

Question 9

Are your technicians licensed and insured?

Accepted Answer

Yes, all our technicians are Red Seal certified, fully licensed, bonded, and insured. ROMA Heating & Cooling has been serving BC since 1999 with full WorkSafeBC coverage and liability insurance for your protection.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex), debit cards, e-transfer, and cash. Payment is due upon completion of service. We also offer financing options for major repairs and replacements.

Question 11

Do you provide warranties on repairs?

Accepted Answer

Yes, all repairs come with a minimum 90-day labor warranty. Parts warranties vary by manufacturer (typically 1-5 years). New boiler installations include manufacturer warranties up to 10 years plus our 1-year labor warranty.

Question 12

Can you help with boiler leaks?

Accepted Answer

Yes, leak detection and repair is one of our specialties. We use advanced diagnostic tools to locate leaks quickly, then provide professional sealing or component replacement. Most leak repairs are completed the same day.

Boiler Emergency Questions Answered

Emergency Response & Service

Cost & Payment Information

Service Areas & Technical Info

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